Shipping Policy

Website: www.elementsbeauty.co.za
Email: elementsbeautyafrica@gmail.com

At Elements Beauty, we are committed to delivering your fragrances quickly, safely, and conveniently. Please review our shipping policy below for full details on how your order will be delivered.

1. Delivery Options

Next-Day Insured Doorstep Delivery – R99.00

Get your order delivered to your doorstep the very next day.

  • Orders must be placed before 2PM to qualify for next-day dispatch.

  • Fully insured for loss or damage during transit.

  • Available nationwide.

2–3 Working Days Insured Doorstep Delivery – FREE

Effective 04/08/2022, we offer free insured delivery on all orders.

  • Delivery takes 2–3 working days depending on your location.

  • Fully insured for loss or damage during transit.

  • Available nationwide.

2. Order Processing Times

  • Orders are processed and dispatched Monday to Friday (excluding public holidays).

  • Orders placed after 2PM are processed the following business day.

  • Once your order is shipped, you will receive a tracking number via email.

3. Delivery Partners

We work with reputable South African courier companies to ensure safe and reliable delivery. All shipments are insured until successfully delivered to your address.

4. Delivery Delays

While we strive for timely delivery, delays may occur due to:

  • High order volumes

  • Remote or outlying areas

  • Courier or operational delays
    If delays occur, we will keep you updated.

5. Incorrect Address or Failed Delivery

Please ensure your delivery details are correct when placing your order.

  • If an order is returned due to an incorrect address or repeated failed delivery attempts, additional delivery charges may apply.

6. Lost or Damaged Parcels

All orders are insured. If your parcel is lost or arrives damaged:

  • Contact us immediately at elementsbeautyafrica@gmail.com

  • Claims must be submitted within 48 hours of receiving the parcel or becoming aware of the issue.

7. Contact Us

For any delivery queries or assistance, please email us at:
📧 elementsbeautyafrica@gmail.com