Refunds And Returns Policy

Website: www.elementsbeauty.co.za
Email: elementsbeautyafrica@gmail.com

At Elements Beauty, customer satisfaction is our priority. Please read our Refunds & Returns Policy carefully to understand your rights and responsibilities when shopping with us.

1. Eligibility for Returns

Due to the nature of fragrances and beauty products, returns are only accepted under the following conditions:

1.1 Incorrect or Wrong Item Received

If you receive the wrong product, we will arrange a free return and send the correct item.

1.2 Damaged or Defective Products

If your item arrives damaged or defective, please notify us within 48 hours of delivery.

1.3 Lost Parcels

All orders are fully insured.
If your parcel is lost in transit, we will process a replacement or refund after a courier investigation is completed.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Opened fragrances

  • Used products

  • Products with broken seals

  • Items not in their original packaging

  • Items returned more than 7 days after delivery

We can only accept returns on products that are unused, unopened, and in original condition.

3. Return Process

To request a return, follow these steps:

  1. Email us at elementsbeautyafrica@gmail.com

  2. Include:

    • Your name

    • Order number

    • Description of the issue

    • Photos (if applicable)

  3. Our support team will review your request within 1–2 business days.

  4. If approved, we will arrange collection via our insured courier service.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund is approved.

4.1 Refund Method

Refunds are issued to the original payment method or as store credit, depending on your preference.

4.2 Processing Time

Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.

5. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrectly supplied

If you need an exchange, contact us within 48 hours of receiving your order.

6. Order Cancellations

Orders may be cancelled before dispatch only.
Once an order has been shipped, cancellation is no longer possible.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery details

  • Inspecting parcels upon delivery

  • Reporting issues within the required timelines

8. Contact Information

For all return, refund, and exchange queries, please contact:

📧 elementsbeautyafrica@gmail.com
Our team is available Monday–Friday to assist you.