Privacy Policy

Website: www.elementsbeauty.co.za
Email: elementsbeautyafrica@gmail.com

At Elements Beauty, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Information You Provide

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Payment details (processed securely by third-party providers)

  • Order history

1.2 Automatically Collected Information

When you browse our site, we may automatically collect:

  • IP address

  • Device information

  • Browser type

  • Cookies and usage data

  • Pages viewed and time spent on the site

2. How We Use Your Information

We use your information to provide and improve our services, including:

  • Processing and fulfilling orders

  • Delivering your parcels

  • Sending order confirmations and updates

  • Providing customer support

  • Detecting and preventing fraud

  • Improving website performance and user experience

  • Sending promotional content (only with your consent)

3. Sharing Your Information

We do not sell your personal information.
We may share your data with trusted third parties only when necessary:

3.1 Courier & Logistics Partners

To deliver your order safely and efficiently.

3.2 Payment Processors

To securely process your payments.
(We do not store your full card details.)

3.3 Service Providers

For website analytics, marketing (if opted in), or technical services.

All third-party partners must comply with privacy and data protection standards.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help with:

  • Remembering your preferences

  • Understanding site usage

  • Improving page loading and navigation

You can disable cookies through your browser settings, but some features may not function properly.

5. Data Security

We take reasonable technical and organizational measures to protect your information, including:

  • Encrypted payment processing

  • Secure server hosting

  • Access control and monitoring

However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights Under POPIA

In accordance with South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information

  • Request corrections or updates

  • Request deletion of your data (where legally allowed)

  • Opt out of marketing communications

  • Withdraw consent at any time

To exercise your rights, contact us at:
📧 elementsbeautyafrica@gmail.com

7. Data Retention

We retain your information only as long as necessary for:

  • Fulfilling orders

  • Legal and accounting obligations

  • Customer service and dispute resolution

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the content or privacy practices of third-party websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes are effective immediately once posted on this page.
Continued use of our site indicates acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or need assistance, please reach out to us:

📧 elementsbeautyafrica@gmail.com